Shipping And Returns
General Shipping Information
• All orders are shipped via UPS or via messenger within Manhattan (see below)
• We ship cookies Monday-Friday. Only shipping options that provide same week delivery will be available; i.e., only messenger delivery is available on Fridays.
• UPS does not deliver to PO boxes
• We do not ship internationally
Placing Your Order
We make every effort to package and ship orders as quickly as possible. The length of time it takes for us to ship your order can vary depending upon when the order is placed, i.e., the day and time you place your order, whether or not we are in a busy season, etc.
To ensure that you receive your order by the time you need it, you can place orders up to 25 days in advance. Simply let us know when you need it, by leaving a delivery date in the comments area of your order.
Please note, we cannot guarantee shipping or arrival dates. We strongly recommend that you schedule your order to arrive at least one business day before your desired date to allow for any unforeseen delays. Cookies can be frozen upon arrival to preserve freshness.
We offer a variety of shipping options based upon delivery location. We try not to offer shipping options that would keep cookies in transit for more than two to three days; but our cookies do have a shelf life of more than a week when in airtight packaging.
We are only able to offer Ground Shipping to locations that would allow for delivery within 2 days, based upon UPS’s estimated delivery timeline.
When Will My Order Arrive?
How Will I Know My Order Has Shipped?
We will send a confirmation with tracking information to the email address you provided with your order once the order has processed for shipment, generally the same day as shipment.
If you do not receive a confirmation email, please check your junk mail folder and add email@example.com to your safe senders list.
Waiver of Signature
It is best if orders are shipped to an address where someone can sign for the delivery. It is at the sole discretion of UPS whether or not your package will be left without a signature. If signature is waived, Levain Bakery cannot be held responsible if the package is lost, stolen or damaged.
Messenger Delivery Within Manhattan
Messenger delivery is available as a shipping option subject to the following:
• Available for MANHATTAN ONLY, below 125th Street
• Available Monday – Friday only
• Orders for same day delivery must be placed prior to 12 noon and cannot be guaranteed
• Deliveries will only be made to a business or doorman building, without exception
• Additional charges will apply for attempted delivery, messenger re-attempts and messenger telephone calls required to complete delivery
Messenger deliveries for above 125th Street & Brooklyn are available by special arrangement. Please contact us at firstname.lastname@example.org or 1-877-4Levain (877-453-8246)